PAYMENT
WHICH METHODS OF PAYMENT CAN I USE?
- Payment cards – You can pay with Maestro, Visa, American Express, MasterCard and JCB. Payment will not be withdrawn from your account until the goods leave our warehouse.
HOW DO I REDEEM A GIFT CARD / GIFT CODE / DISCOUNT COUPON?
If you have a gift card, gift code or discount coupon, you receive a discount when you order at www.dyrbergkern.com. Redeem your gift code in three easy steps:
1. Add the goods you wish to purchase to your shopping basket.
2. When you have finished shopping, tick the "Use gift card/discount code" box on the shopping basket page.
3. Enter the discount code in the field below and then click UPDATE BASKET.
If the conditions for receiving a discount are met and you have entered the code correctly, you will see the discount deducted in the discount field. The discount will also have been deducted from the order sum. Click NEXT STEP. You cannot combine several discount or other codes in the discount code field on the shopping basket page. If you have two different codes, you cannot use both on the same order in the webshop.
THE PRICE OF GOODS I HAVE RECEIVED HAS SINCE BEEN REDUCED, WHAT SHOULD I DO?
We often run campaigns, in which products are reduced for a specific period of time. We offer no compensation in connection with campaigns. However, you are welcome to make use of your right to return goods within 365 days (see section on goods returns).
IS IT SAFE TO SHOP ON WWW.INFRONTWOMEN.COM
You can rest assured that it is safe to shop in our webshop. All your card details will be encrypted using an SSL (Secure Socket Layer) protocol. The protocol ensures that no unauthorised party can read your card details or other data in connection with a PBS transaction. However, IN FRONT reserves the right to transfer the purchase sum via bank transfer to Sydbank, Denmark. We will never divulge your personal details to a third party unless you have given us permission to do so. You can rely on us. Shop safely at www.infrontwomen.com
DELIVERY
WHEN CAN I EXPECT MY ORDER TO ARRIVE?
IN FRONT normally delivers within 2-5 working days. However, we cannot accept responsibility for goods that are sold out or for delayed delivery.
HOW MUCH DOES DELIVERY COST AND HOW WILL THE GOODS BE DELIVERED?
Delivery Charges:
Delivery out of Denmark with UPS or PostNord from 7 Euro. FREE DELIVERY on orders from 59 Euros of purchase (Depending on delivery country)
Delivery out of Denmark with PostNord, DPD or UPS. Delivery in Denmark with GLS or PostNord.
WE OFFER THE FOLLOWING DELIVERY OPTIONS:
Worldwide delivery with Dpd, UPS, PostNord or GLS
We can also deliver your parcel to your home address if you live outside Denmark.
GOODS RETURNS
HOW DO I EXCHANGE A PRODUCT?
If you wish to exchange a product, please return the product to us within 365 days. You are welcome to repurchase the other goods on the webshop. If you wish to make use of your right to regret a purchase, we will refund the price of the products as soon as the goods have been returned to us and we have registered them in our system.
HOW DO I RETURN A PRODUCT?
You have 365 days of return. Items must be returned to the following address: IN FRONT at Fashionshopping, Sletten 59A, 7500 Holstebro, Denmark. Please be noted we do not accept parcels returned by cash on delivery (COD). On returning defect items please state clearly the reason, this will enhance the process. The parcel must contain a copy of the invoice/order confirmation. Please always send your package return as a track and trace delivery. Tracking will then be possible and waives any doubt that the parcel has been received by Fashion Shopping. Any dispute between Fashion Shopping and the customer is subject to Danish law.
IN FRONT at FashionShopping
Sletten 59A
DK-7500 Holstebro
VAT no.: DK 31 32 73 69
Order Cancellation Form
There is 365 days’ full right of return on all our goods. The period in which you are entitled to return goods is counted from the day you received the goods or the day you took physical possession of the last partial delivery of several goods on a single order. If the 365-day period expires on a Public Holiday, Saturday, Danish Constitution Day (5 June), Christmas Eve or New Year's Eve, the deadline will be extended to the next working day.
If you regret your purchase, you simply return the goods within 365 days. If you wish, you can inform us that you have regretted your purchase. Send a letter or email within 365 days. Please fill in and enclose a goods return note. You will receive an email when your order has been processed and your payment will be refunded to the payment card used to make the original purchase.
You are entitled to examine and try on the goods as you would in a high street store. You are liable only for any impairment of the value of the goods caused by any action that is not necessary to establish the condition, characteristics and function of the goods. This means that the goods must be unused, all the original labels must be attached and the goods must not have been washed. If the above-mentioned conditions are not met, in some cases the goods will have lost all their value and, as customer, you will not be entitled to a refund (this does not apply to approved complaints).
If you return the item, you do so at your own expense and risk. Send the goods as a parcel or in a strong envelope. When you return the goods, you are responsible for ensuring that the packaging is adequate. Remember to obtain proof of postage.
The package includes a return label that you can use, depending on delivery country. If you use this, EUR 9 will be deducted from the refunded amount. If you regret your purchase, we will refund your payment in full, including freight costs. We refund the sum without delay and in all cases no later than 14 days from the date we are notified that you have regretted your purchase. We may, however, withhold the refund until we have received the goods or you produce documentation to substantiate that the goods have been returned. We will refund the payment using the same means of payment as was used to make the original transaction. You will never be charged a fee in connection with a card refund.
COMPLAINTS
HOW DO I COMPLAIN ABOUT A PRODUCT?
When you shop at IN FRONT, you are entitled to claim within a period of 2 years from the date of purchase. You can either ask for a replacement or to have your money refunded – depending on your specific complaint.
Your complaint must, of course, be justifiable and the defect must not have been caused by incorrect use of the product or other action, which may have damaged the product.
You must complain within a "reasonable time" after having discovered the fault. If you make your complaint within two months of having discovered the fault, your complaint will always be legitimate.
Once your complaint is approved, we refund the invoiced price. If the original transaction was paid by payment card, the price will be refunded to the same card.
WHAT SHOULD I DO IF SOMETHING IS MISSING FROM THE PARCEL?
Please notify us in writing by email to shop@infrontwomen.com
THE PARCEL WAS DAMAGED ON ARRIVAL. WHAT SHOULD I DO?
You should refuse to accept the delivery. If the package has already been delivered, contact IN FRONT Customer Services to request a goods return label (free of charge). If you want us to send a new parcel, send an email to IN FRONT Customer Services at shop@infrontwomen.com
I HAVE RECEIVED A PRODUCT I DID NOT ORDER. WHAT SHOULD I DO?
If you have received a product packed in error, we apologise. Please call Customer Services (open Monday-Friday 8.00 AM - 11.00 AM) on +45 97 41 04 15 or send an email to shop@infrontwomen.com
WHAT DO I DO IF I WISH TO MAKE A MORE GENERAL COMPLAINT?
If there is anything about IN FRONT that does not meet your expectations, we hope that you will contact us. You can all our Customer Services department (open Monday-Friday 8.00 AM – 11.00 AM) on +45 97 41 04 15 or send an email to shop@infrontwomen.com We do everything in our power to greet our customers with a smile at all times. We are not satisfied until our customers are satisfied.
If you wish to complain about a product or service purchased from us, you can submit your complaint to the Consumer Complaints Board at the Danish Competition and Consumer Authority Carl Jacobsens Vej 35, 2500 Valby, Denmark. You can choose to make your complaint to the Consumer Complaints Board via www.forbrug.dk
You can also lodge a complaint via the European Commission's online Dispute Resolution Platform. This is especially relevant if you are a consumer living in an EU Member State other than Denmark. Register your complaint via https://ec.europa.eu/odr. When you register your complaint, you must state our email address: shop@infrontwomen.comCOOKIES
In order to improve your experience, we use cookies to a limited extent. A cookie is a small file, which is automatically stored on your computer, tablet or mobile unit, when you visit the Altlingeri shop or click on a sponsored link. A cookie usually has a short lifetime, whereupon it is deleted automatically.
Cookies help us understand how you use the shop and store information about e. g. browser, duration of the visit, page viewings etc. The information collected is only used for statistical purposes. It is not possible to trace or store information about individual persons.
In order to improve our website design, we test different designs etc. For this purpose, we also use cookies to determine whether we should make website changes.
In order to present visitors with relevant information, we use tracking cookies. Tracking cookies store data, so we can provide you with relevant products, texts and ads.
Apart from the shop, Google and other marketing tools also have the option of using information above as to internal data.
Below, you will find the individual cookies, arranged in several categories for better understanding and orientation.
The information makes it easy to see how individual cookies are used to improve your user experience, and ensure that you make appropriate choices to allow use.
If you want to change, control or remove cookies, you can do this via your browser. Below, you will find a guide on how the most popular browsers handle cookies, and how to configure your browser settings:
Mandatory cookies
A mandatory cookie enables use of our website and helps activate basic functions, for example access to relevant parts of the website and various navigation features. The website will not work properly without these cookies.
| | |
| Name | Provider | Purpose |
| Expiry |
| ASP.NET_SessionId | .infrontwomen.com | Stores session data during a website visit, issued by Microsoft's ASP.NET Application, a framework for building websites. | | Session |
| CookieScriptConsent | ..infrontwomen.com | Documents user consent. | | a year |
| JSESSIONID | .viabill.com | Stores session data during a website visit, issued by Microsoft's ASP.NET Application, a framework for building websites. | | Session |
| PHPSESSID | .sociablekit.com | Stores session data during a website visit, issued by a PHP application, which is a Web Application framework for building websites, produced by The PHP Group. | | Session |
| __csok9507 | .infrontwomen.com | Save cookie statistics. | | Session |
Functional cookies
A functional cookie helps our website remember information. It ensures that the website works properly and looks optimally for you as a user, for instance in terms of language settings on the website.
| Name | Provider | Purpose |
| Expiry |
| NID | .google.com | Stores user preferences and information when viewing pages embedded with content from Google Maps. | | 6 months |
| chosenLang | .addwish.com | Supports A/B testing | | a month |
Cookies for statistical purposes
Cookies for statistical purposes help us as website operator to understand how you use the website. We collect and report information, so we can provide you with the best possible user experience.
| Name | Provider | Purpose |
| Expiry |
| __utma | .infrontwomen.com | Collects data such as number of times a visitor has been to the site, when their first visit was, and when their last visit occurred. This information is used by Google Analytics. | | 2 years |
| __utmb | .infrontwomen.com | Takes a timestamp of the exact moment in time when a visitor enters the site. Used by Google Analytics to calculate how long a website visit takes. | | 30 minutes |
| __utmc | .infrontwomen.com | Takes a timestamp of the exact moment in time when a visitor leaves the site. Used by Google Analytics to calculate how long a website visit takes. | | Session |
| __utmt | .infrontwomen.com | This cookie is not normally present in a default configuration of the tracking code. The __utmt cookie passes the information provided via the _setVar() method, which you use to create a custom user segment. This string is then passed to the Analytics servers in the GIF request URL via the utmccparameter. This cookie is only written if you have added the_setVar() method for the tracking code on your website page. | | 10 minutes |
| __utmz | .infrontwomen.com | Collects data about where the visitor came from, what search engine was used, what link was clicked on, what keywords used, and where in the world the site was accessed from. Used by Google Analytics. | | 6 months |
| _pinterest_cm | .pinterest.com | Used by the visual sharing tool Pinterest. | | a year |
| _ga | .infrontwomen.com | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | | 2 years |
| _gat | .infrontwomen.com | Used by Google Analytics to throttle request rate | | a minute |
| _gid | .infrontwomen.com | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | | a day |
Marketing cookies
A marketing cookie is used to track user behaviour across websites. The purpose is to display relevant ads and enable optimal user contact, making marketing cookies valuable to distributors and third-party advertisers.
| Name | Provider | Purpose |
| Expiry |
| IDE | .infrontwomen.com | Used by Google DoubleClick for re-targing, optimization, reporting, and attribution of online ads. | | a year |
| id | .infrontwomen.com | Used to support the advertising function. | | 3 months |
| _pk_ses.* | .infrontwomen.com | Is used within a session to group page views for statistical purposes tracking boxes and exposures. | | 30 minutes |
| SNS | .infrontwomen.com | Used to collect a user's data for statistics. | | Session |
| fr | .facebook.com | Used by Facebook to deliver a series of advertisement products such as retargeting, for collecting anonymized information about the users visiting the website, and for measurement of performance. | | 3 months |
| SNC | .infrontwomen.com | Used to collect a user's data for statistics. | | 2 years |
| _pk_id.* | .infrontwomen.com | Used to track anonomous data for statistical purposes and to trigger individual events within the boxes. | | 2 years |
| awtracking | .infrontwomen.com | Used to recognize addwish users when they visit stores that uses addwish. When the cookie is present the user sees their wishlist. The cookie is also used to generate product recommendations. | | a year |
| ^[0-9]+rsaSession$ | .infrontwomen.com | Used to personalize the user experience in webshops and on content driven websites. Raptor tracks user behaviour and based on advanced algorithms Raptor is able to recommend the most relevant products to the user. | | 21 minutes |
| rsa | .raptorsmartadvisor.com | Used to make the user experience personal for shops and content driven websites. Raptor uses userbehavior and based on advanced algorithms, Raptor is capable of recommending the most relevant products for the customer. | | a year |
Unclassified cookies
Cookies, which are not yet classified, are on this list. We constantly work with providers of these cookies on giving you the best possible description of what they are doing and their purpose. If we are unable to complete this task, the cookie will be removed from our website.
| Name | Provider | Purpose |
| Expiry |
| cmp223654013 | trackcmp.net | | | a month |
| | www.facebook.com | | | Session |
| AWSALB | .addwish.com | | | 7 days |
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| The cookie description was last updated 06.11.2018 |